Frequently Asked Questions
Everything you need to know about your Crossbeats experience.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your shipment directly through the 'Track Order' section on our website using your order ID.
What is the standard delivery timeline?
We typically process orders within 24 hours. Depending on your location, delivery usually takes 3-5 business days for metro cities and 5-7 business days for other regions.
What is the warranty policy on Crossbeats products?
All Crossbeats smartwatches and audio products come with a 1-year limited manufacturing warranty from the date of purchase. You can register your product on our website to activate your warranty.
Can I return or exchange my product?
Yes, we offer a 7-day replacement policy for products that arrive damaged or have manufacturing defects. Please ensure the product is in its original packaging with all accessories included.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
Are Crossbeats smartwatches water-resistant?
Most of our smartwatches feature IP67 or IP68 water and dust resistance, making them safe for sweat, rain, and accidental splashes. Please check the specific product page for the exact rating.